Branch Collections Specialist

At One Main, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances. Branch Collections Specialists focus on our existing customers who have long-term relationships with One Main.

• Responsible for high volume collections activities to achieve delinquency goals for an assigned branch.
• Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters.
• Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities.
• Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies.

• HS Diploma/GED

• Collections or Customer Service experience
• Bilingual

On Site

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off – 15 days vacation per year, plus 2 personal days, prorated based on start date
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays – 7 days per year (based on start date)
• Paid volunteer time – 3 days per year, prorated based on start date

One Main Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be – in person, by phone and online.

At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with One Main.