Communications Officer

Job Summary:
This position operates a two-way radio and other communications equipment to receive and transmit public safety calls. The position also dispatches the appropriate public safety entity.

CLASS CHARACTERISTICS

COMMUNICATIONS OFFICER—This is an entry level position.

• Receives calls by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required.
• Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC.
• Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations.
• Tracks status and availability of emergency service units.
• Enters appropriate data in CAD.
• Enters information into GCIC/NCIC to obtain confidential records.
• Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations.
• Compiles data from records kept into various daily, monthly, or other periodic reports.
• Maintains communications records and files.
• Answers city switchboard lines and after-hours calls.
• Assists the public with transactions and information relating to police and fire activity and city services.
• Inquires about and enters data of a restricted and confidential nature into the computer.
• Performs other related duties as required.

COMMUNICATIONS OPERATOR:

High school diploma or equivalent; one (1) year of related experience preferred; GCIC certification and EMD certification required within one year of employment; equivalent combination of education and experience.

• Knowledge of federal and state regulations governing transmission by radio.
• Knowledge of the methods of operating and communication system.
• Knowledge of geography and the road system throughout the city.
• Skill in determining the scope and magnitude of an emergency.
• Skill in the use of modern office equipment including computers, typewriters, fax machines and Xerox machines.
• Ability to handle multiple situations at one time.
• Ability to reason clearly, analyze situations accurately, and adopt effective courses of action.
• Ability to remain calm and communicate precisely and clearly in emergency situations.
• Ability to exercise sound judgment in making decisions.
• Ability to deploy emergency equipment within specific guidelines.
• Ability to follow rules and procedures regarding police records and files.
• Ability to document facts accurately, legibly and completely, under adverse conditions.
• Ability to assist less experienced personnel with safety rules and regulations.
• Ability to establish and maintain cooperative relationships at work.
• Ability to understand and carry out directions.

Supervisory Controls: Work is assigned by Communications Supervisor in terms of departmental goals and objectives. Work is performed under direct supervision.

Guidelines: Guidelines include the department Policy and Procedure book and relevant state and federal laws pertaining to emergency management;
Communications Officer mandate; GEMA/POST Council guidelines.

Complexity: The work consists of a variety of computer-aided dispatching and record keeping duties.

Scope and Effect:The purpose of this position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials to emergency situations.

Personal Contacts:Contacts are typically accessed with co-workers, public safety officials and thepublic.

Purpose of Contacts:Contacts are typically to give and exchange information, to resolve problems, and to provide services.

Physical Demands:The work is typically performed with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.

Work Environment: The work is typically performed in an office.

Supervisory and Management Responsibility: None.