National Air Logistics Aerospace Operational Care Supervisor Job East Point area,Georgia USA,Supply Chain/Logistics

It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The National Air Logistics Aerospace Operational Caresupervisor is responsible to manage the day-to-day operation and Operational Care Team, to deliver excellent, customer-centric operational execution while maximizing profitability. The development of Airfreight operations, enhancing operational capabilities between cost-efficiency and high-quality processing are an important function of the role. The Operational Care supervisor is directly involved in driving business development by managing solutions and costs through carrier/partner engagement.

When part of a Aerospace specific AOG, Engine or vertical OCC, the responsibilities will extend to also include activities such as spot quoting, customer coordination and end-to-end shipment processing. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.

How you create impact

To supervise the Operational Care center team under their direct management
To ensure operational excellence through high-quality shipment/process management
To monitor operational performance and increase data and execution quality according to all KN requirements
To resolve problems escalated by a team member or any other stakeholder, sustainability
To maximize profitability through cost optimization
To act as first level escalation point of contact for the team
To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
To contribute as process owner to continuous improvements of processes and controls for lean and cost-efficient operation
To optimize operations and all systems utilization, working closely with the Optimization team, to ensure the highest levels of
productivity within the organization
To support Airfreight procurement and carrier/partner relationship management
To closely cooperate with Customer Service and key account teams to gain specialized customer specific knowledge and to receive first-hand feedback about the OCC operational execution
To support Development and Customer Care teams to develop new / existing customers, and during account implementation
To increase ratio of spot quotes for AOG and Engines and control end-to-end shipment performance as part of an AOG, Engine or vertical Aerospace OCC

What we would like you to bring

Bachelor's degree preferred
2+ years Freight forwarding and Air logistics expereince
2+ years Direct/Virtual leadership experience
Problem solving and time management
Knowledge of KN products, services, systems, processes
Analytical and organizing skills
High knowledge of import/export, operations, freight fowrading regulations

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges…