Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block
.

Our company strives to provide help and inspire confidence in our clients, associates, and communities everywhere. We believe in a high-performing, connected culture where everyone belongs. We are pursuing Block Next—our multi-year strategy to innovate, improve client experience, and drive sustainable growth. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is open.

• Provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start with a flexible part-time schedule in the fall to prepare for the busy tax season; transition to full-time from January to April, including evening and weekend hours as needed. Role is in-person and not remote.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and coordinate with the Associate Relations Center to address performance concerns.
• Build an engaging, cross-office team environment through training and coaching; recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.

• People management experience with a track record of growing and developing associates.
• Aptitude for executing growth plans and leading a growth-focused culture.
• Strong decision-making and judgment skills; able to perform in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset to understand and exceed client needs.
• Computer proficiency, including MS Office.
• Bachelor s degree in a related field, or a high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility rules apply).
• Check out all available benefits at

H&R Block is committed to building a Connected Culture—trust, care, and connections guide how we work together so everyone feels safe to bring their authentic self to work and belong as part of a larger team. We are recognized on Best Companies lists and are dedicated to helping each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.