Sales & Service Technician

Sales & Service Technician

Aquaguard, a Groundworks Company, seeking a talented Sales & Service Technician to join their team in the Atlanta, GA area.

The Sales & Service Technician is an integral part of the customer journey post-installation. They partner with customers to inspect and service pre-existing foundation repair and water management solutions, and support customers with additional solution options and needs.

Why you should join our Service Team

• Base Pay + Commission with NO CAP on earnings
• Average annual earnings $120,000
• Company Vehicle and Gas Card provided
• Full-time nonseasonal work
• Pre-qualified, high-quality appointments, no cold-calling required!
• Advanced leadership training opportunities from a promote-from-within led culture
• Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, PTO after applicable waiting periods
• Equity in North America’s leading foundation repair and water management company

Job Responsibilities

• Execute appointments scheduled with customers
• Travel to customers' homes based on assigned appointments
• Build long-term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or remedy potential issues through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non-warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• Other duties as assigned

Qualifications

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred
• High school diploma or GED or equivalent experience
• A valid, non-restrictive Driver's License is required

Requirements

• Full-time
• Remote & Onsite:
  Reporting into and working remotely from Branch location
• Servicing area within territory

Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we are building something that just can’t be replicated. And we are on a mission to change an industry like never before!