Air Logistics Operational Care Supervisor

Air Logistics Operational Care Supervisor

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When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

• To supervise the Operational Care center team under their direct management.
• To ensure operational excellence through high‑quality shipment/process management.
• To monitor operational performance and increase data and execution quality according to all KN requirements.
• To resolve problems escalated by a team member or any other stakeholder, sustainability.
• To maximize profitability through cost optimisation.
• To act as first‑level escalation point of contact for the team.
• To collaborate with all CCL teams, partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed.
• To contribute as process owner to continuous improvements of processes and controls for lean and cost‑efficient operation.
• To optimise operations and all systems utilisation, working closely with the Optimization team, to ensure the highest levels of productivity within the organisation.
• To support Airfreight procurement and carrier/partner relationship management.
• To closely cooperate with Customer Service and key account teams to gain specialised customer‑specific knowledge and to receive first‑hand feedback about the OCC operational execution.
• To support Development and Customer Care teams to develop new / existing customers, and during account implementation.

The Airfreight Operational Care team leader demonstrates leadership, a high degree of communication skills, commercial acumen, and must be performance‑driven. Demonstrable change‑management mindset, time‑management skills, and a willingness to improve are essential. Critical to the role is a high level of attention to detail, managerial skills in organising, planning, assigning and controlling, as well as decision‑making skills. Flexibility and an ability to work under pressure are necessary.

• 2–4 years of Freight Forwarding / Logistics experience
• 2–5 years of Air logistics experience
• Previous leadership experience (preferred)
• High knowledge of freight forwarding, operations and import‑export regulations
• Analytical & Organising Skills
• Knowledge of KN products, services, systems, processes
• Problem‑Solving and Time‑Management experience

Kuehne+Nagel strives daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programmes and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.

Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and…