Assistant Office Manager - Water

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Full Time East Providence, RI, US 1 Attachments

Salary Range: $59,628.01 To $70,831.69 Annually

CITY OF EAST PROVIDENCE

EMPLOYMENT OPPORTUNITY

Union Affliation - Steelworkers 15509

Pay Grade: 36

Summary:Under the supervision of the Director of Utilities and the Water Utilities Division (WUD) Office Manager, the Assistant Water Utilities Office Manager performs administrative and technical work in support of the City’s water & sewer billing and customer service operations. The position administers meter reading, billing, and customer service functions while assisting in the coordination of office administration, operations and staff activities.

The Assistant Office Manager may oversee operations and direct staff in the absence of the Office Manager and supports compliance with City policies, procedures, and applicable regulatory requirements. The Assistant Water Utilities Office Manager performs related work as required.

Responsibilities: The following list of responsibilities are intended only as illustrations ofthe general nature, level andtypes of work that may be performed.

It is not intended to be, nor shall it be considered, an exhaustive list of all responsibilities.

• Billing of domestic, commercial, and industrial water users while ensuring accuracy of all billing processes and related record keeping.
• Administers meter reading, billing and customer service functions.
• Assists in the administration and coordination of office operations.
• Administers, schedules & coordinates Utility Meter Mechanics and field & office work to support billing & customer service operations to ensure timely & accurate billing cycles.
• Enters and maintains data for billing & recordkeeping processes.
• Assists with payroll preparation and processing for Water Utility employees, including review of timekeeping records
• Provides direct customer service, including handling & investigation of complex and/or escalated complaints.
• Maintains and administers meter reading software programs, customer service records, customer accounts & meter inventory systems.
• Assists in training staff on billing systems, customer service procedures and office operations.
• Coordinates shut-off procedures and collection activities for unpaid accounts in accordance with City policies and assists in ensuring proper documentation and communication with relevant departments.
• Supports the supervision and coordination of billing and customer service staff; may assign & review work and help oversee customer service office scheduling and workload distribution in the absence of the Office Manager.
• Coordinates customer service and billing activities with other City departments, including Finance, Treasury, and Public Works.
• Assists with maintaining office procedures, workflow improvements, and implementation of system upgrades.
• Prepares and maintains reports and supports administrative functions of the division.
• Assists with monitoring and maintaining compliance with applicable policies, procedures and regulatory requirements including support for water quality, lead, copper and various sampling reporting requirements.
• Performs tasks which develop as WUD work and duties evolve.

Preferred Knowledge, Skills, and Abilities:

• Knowledge of utility billing practices, regulatory requirements and municipal accounting procedures.
• Knowledge of practices related to reading, installation, testing & maintenance of water meters sufficient to support billing and customer service operations.
• Experience in office administration.
• Proficiency in computer applications, including utility billing systems and…