Senior Manufacturing Manager

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.

We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands.

Does that make us nerds? Probably, and we’re ok with that.

We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start‑ups list. Ok, we’ll stop bragging now.

Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.

Our Manufacturing team is at the heart of our operations, creating best‑in‑class products for our customers. Our facility keeps things moving across three shifts, 24 hours a day, five days a week. Throughout it all, the team shares a commitment to safety, quality and efficiency—working brilliantly together and collaborating across MOO to turn new ideas into products our customers love.

This is a pivotal leadership role designed to steer our entire production operation. Your expertise will be crucial in ensuring we not only meet but exceed our manufacturing targets for safety, quality, cost, and delivery. We are hiring this position to strengthen our leadership as we scale our operations, launch new products, and implement cutting‑edge processes to maintain our competitive edge.

• We're looking for an experienced, process and data-driven manufacturing leader who excels at motivating teams and solving complex problems.
• You are a natural collaborator, comfortable working with engineering, supply chain, and quality departments to drive continuous improvement.
• If you thrive in a fast‑paced, scaling environment and are passionate about building a culture of operational excellence, you could be the perfect fit.

• Lead, coach and support Supervisors and Team Leads across three shifts, helping every team perform at its best.
• Take a data and process-led approach to delivering our Safety, Quality, Delivery, Cost and Morale goals.
• Stay flexible and respond quickly to changing priorities, making smart day‑to‑day decisions that keep performance on track.
• Create short-and medium‑term plans that support Manufacturing’s long‑term goals.
• Build an engaged and motivated workforce through regular coaching, meaningful recognition and professional development.
• Work closely with Operations, Customer Service and Product teams to solve challenges and deliver better results.
• Embed a culture of continuous improvement—strengthening performance, reducing waste and making our ways of working simpler and more consistent.
• Lead standardization projects that improve efficiency and create lasting change.
• Manage staffing, resources and labor budgets effectively, balancing operational needs with cost efficiency.
  
  Champion a safety-first culture and help create an environment where everyone can do their best work safely.
• Lead the smooth introduction of new products, processes and equipment into Manufacturing.

• You’re a…