Sales Support Specialist

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Direct message the job poster from Parsons Kellogg

Welcome To Parsons Kellogg! Your Singular Destination For Premium Promotional Products! Headquartered In Rhode Island, We Are A Top-50 Distributor Of Promotional Items Nationwide.

About the Company: Parsons Kellogg is a top-50 distributor of promotional items nationwide, known for its commitment to customer engagement and delivering superior products and services. Parsons Kellogg has made its name as the go-to brand partner in customer engagement. With our unique vendor relationships, we deliver superior promotional products and services at competitive prices. We ensure the experiences of our clients, whether they are a big name in corporate America or the shop around the corner, are efficient, easy and rewarding.

That’s the PK way.

Fuel Parsons Kellogg's Growth!
Join our dedicated Sales team as a Sales Support Specialist and become a driving force behind the continued success of Parsons Kellogg!

$50,000 Annually

The Sales Support Specialist will play a key role in ensuring our customers get their orders delivered accurately and on time. In this role you will be expected to support our web sales division by quickly reacting to customer needs and providing proactive communication via phone, chat and Teams Calls. You will work cross functionally within Parsons Kellogg to ensure a seamless customer experience from order entry through delivery.

This position is ideal for someone who thrives in a dynamic environment and is excited to take on new challenges as the company grows.

• Provide customer support for our web store customers via email and phone in a timely manner.
• Proactively review orders daily and communicate with customers on any issues that could arrive, provide alternative solutions to meet their needs.
• Deliver an exceptional experience every time to every consumer who reaches out to us.
• Work with team members to ensure orders are processed and shipped in a timely manner.
• Actively participate in projects to assist Merchandise team with delivering exceptional customer experiences.
• Perform other duties as assigned by the manager.

• 2+ years of Customer Service experience
• Excellent communication skills including active listening
• Service-oriented and able to resolve customer concerns
• Proficient computer skills with the ability to learn new software
• Strong working knowledge of Microsoft Excel preferred
• Excellent organizational skills and high attention to detail
• Excellent verbal and written communication and interpersonal skills
• Excellent problem-solving skills
• Ability to draw conclusions from data and drive action

Parsons Kellogg is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Customer Service

Industries: Advertising Services