Claims Workforce Management Analyst

Employer Industry: Insurance Services

• Salary up to $77,900 annually
• Opportunity to participate in an incentive program based on performance
• Comprehensive health coverage, including medical, dental, and vision
• 401(K) savings plan with company match and pension benefits
• Tuition assistance and PTO for community volunteer programs
• Supportive and diverse work environment شاء focus on employee well‑being

• Create and maintain real‑time Claims Volume Reports to monitor trends and ensure equitable workload distribution
• Maintain Workforce Management tools, ensuring accurate routing and compliance with staffing requirements
• Monitor claim volume and adjust administrative functions as needed based on unit calendars
• Evaluate and negotiate settlements with insureds and claimants for first and third‑party claims
• Coordinate with internal and external departments and respond promptly to customer inquiries

• Bachelor's degree or equivalent combination of education and experience
• Minimum of 2 years of experience in Claims operations or a related business unit
• Working knowledge of claims administration best practices and procedures
• Proficiency in Claims Center and Microsoft Office products, including Outlook, Word, Excel, and Teams
• Strong oral and written communication skills, along with interpersonal skills

• Experience with analytics in a claims operations context
• Knowledge of fault assessment, negligence, and subrogation principles
• Strong organizational and planning skills

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