Roadside Assistance Driver - Flatbed

Overview

Roadside Assistance Driver - Flatbed, East Providence, RI. The Roadside Service Tech Flatbed provides safe, best-in-class roadside solutions for AAA members, with a focus on positive member experiences in a tow vehicle or flatbed. Responsibilities include responding to member requests within an ETA, ensuring safety and vehicle security, educating members on potential issues, and promoting AAA products and services. Compensation: $22.00 - $24.75 per hour base, plus comprehensive benefits and incentive pay, with differentials for overnight, evening, and weekend hours.

Shift: Monday, Thursday–Saturday 4:30PM–3:00AM.

• Accept calls and respond to Dispatch or members with ETA to destination.
• Locate and greet members, assess safety upon arrival, manage emotional states, and provide guidance as needed.
• Provide efficient minor mechanical assistance (if trained) and towing services as appropriate; diagnose probable causes and determine best course of action; request assistance when unsure; perform battery boosts and follow safety procedures.
• Maintain service vehicle and equipment, conduct safety checks, manage inventory, follow traffic laws, and uphold the AAA brand image.
• Operate in-vehicle MDC computer to receive and update call information; process payments accurately; safeguard confidential information per club policies.
• Promote AAA products and services (e.g., battery replacement) and coordinate with Dispatch to assist members with destinations or arrangements (hotel, airline reservations, rental car).
• Work independently with minimal direct supervision; adapt to a 24/7 operation with flexible shifts.
• Identify secure attachment points and respond to changing vehicle dynamics when towing or transporting equipment.
• Work under pressure in busy conditions and varying weather and traffic scenarios.
• Other duties as assigned.

• Education:
  
  High School Diploma or GED Required.
• Experience:
  
  At least 21 years of age and post-secondary training in automotive mechanics with familiarity in electrical troubleshooting required.
• Licenses/Certifications:
  
  Active and valid driver’s license (state of residence), DOT card (pre-hire and current employee within 1 year), and satisfactory motor vehicle record check during pre-hire and periodically thereafter.

AAA Northeast is an equal opportunity employer. We celebrate diversity and do not discriminate in recruiting, hiring, promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any protected class. We value employees bringing their whole selves to work.