Fleet Operations Supervisor

Schedule:

Tuesday - Saturday 1:00PM - 9:30

PM Oversees the day-to-day activities of Fleet drivers, monitoring service demands and field operations; trains drivers on all technical and procedural aspects of fleet, focusing on the world-class performance of Fleet staff; reinforces Five Diamond Service; ensures field operations and vehicle maintenance conform to Road Service policies and procedures.

What you will do:

Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures; interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures; emphasizes Five Diamond Service and member satisfaction; reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand.

Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety; equips employees with knowledge of AAA products and services; emphasizes the importance of building relationships with each member contact; accompanies drivers on service calls, to assess service delivery; performs periodic training for AAA contract garages, reinforcing Club values, policies and procedures.

Resolves service delivery or member problems, utilizing experience to resolve unusual service problems; ensures member satisfaction, driver safety and protection of property; identifies any repetitive problems and alerts management; acts as resource on questions of Club policies and procedures.

Performs daily inspections of drivers and vehicles; ensures uniforms and trucks conform to Club policies (i.e., cleanliness, maintenance, safety device and equipment, etc); review driver logs for completion, alerting management of maintenance issues. Inspects fleet accident sites, representing Club as necessary; assists drivers with completion of accident forms; completes damage reports and provides additional information as necessary.

Investigates driver injury incidents and ensure documentation/injury reports are completed; provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries; informs Safety Manager, to ensure worker's compensation issues are appropriately addressed; may provide additional information for formal inquiries.

Performs periodic inventory checks, ensuring adequate warehouse and on-truck supplies of needed equipment; informs management of reorder status.

Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary.

Opens/closes the Fleet Operations Center as scheduled, ensuring vehicles and building are properly secured.

Other duties as assigned.

Compensation:
The pay range for this position is $74,500 - $94,500 / year. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

What You Will Need Associate's Degree Required or3-4 Years of Additional Relevant Work Experience Required1-3 years On-the-job tow experience Required and Supervisory experience Preferred Active and valid driver’s license issued by only one state or jurisdiction Required andDOT card pre-hire and as a current employee within 1 Year Required Why AAA Northeast Career Growth:
With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.

Trusted Legacy:
With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.

Future-Focused:
With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.

What We Offer Award-Winning:
We’ve been named as a Top Employer for the last 7 years

Health Coverage:
Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.

Retirement: 6% company match on 401(k) retirement plan…