Desktop Support Engineer; Centre Region​/Field Engineer

Kent Ridge Central Region

Basic Salary: $2700–$3000 + Additional Phone

Allowances:

$50

Contract: 2 years renewable

Working Days &

Hours:

Monday–Friday 8am–5.30pm;
Monday–Friday 8:30am–6.30pm;
Mon–Fri 9am–6.30pm

Job Scope and Responsibilities:

• Support IT Service Management (ITSM) tickets, walk-in, on-site, self-help kiosk, VIP phone, on/offboarding of systems, hardware/software support.
• Provide Level 1 to 1.5 IT support at the IT concierge counter, meeting users face‑to‑face.
• Address and resolve basic incidents, logs all incidents and requests; engage SMEs to resolve incidents beyond scope.
• Ensure proper escalation of all tickets promptly; critical tickets involving security or data breaches escalated within an hour.
• Document resolutions and updates to self‑help and knowledge base; grow general knowledge of current IT applications and services.
• Network troubleshooting for wired and wireless using Fluke testing device.
• Verification of whitelisted USB device and perform whitelisting.
• Troubleshoot hardware problems for PCs and PC peripherals; report to vendor for RMA.
• Software installation, elevated admin access requirements, software security compliance checking for onboarded/corporate systems.
• Removal and secure erasing of storage media for write‑off and secure token connectivity issue.
• Password reset for corporate user accounts.
• Move IT equipment with proper handling tool.

Requirements:

• Strictly open to Singaporean only (Security Clearance required).
• Diploma in IT or relevant discipline.
• Mandarin speaker preferred to deal with China‑speaking clients.
• Minimum 2 years of IT experience.
• Only iOS and Samsung digital devices allowed;
  China brand handphone not allowed.
• IT trained with IT frontline experience advantageous.

Basic Salary: $2400–$2600 + Additional Shift

Allowances:

$300

Contract: 1 year renewable

Working Days &

Hours:

2 days work and 2 days off rotational shift (AM Shift: 8am–8pm; PM Shift: 8pm–8am)

Job Scope and Responsibilities:

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite.
• Provide on site support for various systems, network and desktop troubleshooting to ensure service meets SLA.
• Work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline.
• Open to nationals who stay in Singapore;
  Johor Bahru priority.
• Prefer experience in desktop support and good working knowledge in Windows OS.
• Basic networking.
• Experience in customer support environment advantageous.
• Good technical, analytical and troubleshooting skills; strong customer‑oriented attitude and interpersonal skills.
• Willing to travel to multiple sites.
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift.