Assistant Manager

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Salary Range: $20.50 To $22.00 Hourly

Launched by The Escape Game in 2023, Great Big Game Show is a live-hosted experience where guests become contestants, competing in fast-paced mini-games on a sound stage inspired by classic TV game shows. We have 26 locations, with 15 more opening in 2027.

The Assistant Manager partners with the General Manager to lead the store in three areas:

Hospitality:
Deliver the unexpected level of guest care that earns our stores 5.0 Google ratings.

Standards:
Keep games, hosting, and front-of-house execution consistently excellent.

Facilities:
Keep the store clean, organized, and guest-ready.

Assistant Managers work functional shifts as both Game Show Host and Guest Experience Specialist (front desk). This is a future General Manager role, best suited to someone who loves GBGS and wants to become a GM within 6–18 months .

We're located in American Dream: 1 American Dream Way, East Rutherford, NJ 07073

Everyone starts as an Assistant Manager in Training . Training typically lasts 1–6 months, after which you're signed off as a full Assistant Manager.

In Training: 35-40 Hours/week

After signoff: 40-45

This is a non-exempt, hourly role with 4.5–5 front of house shifts per week. Hours may occasionally run higher or lower.

Check in guests and get them excited for their show

Host game shows using our host software: upbeat intros, clear game explanations, family-friendly improv, scoring, and a fun outro that crowns the winners

Stay on schedule for assigned games and reset studios accurately using setup sheets

Resolve service issues immediately and graciously

Capture guest highlights and send highlight videos

Keep games and the facility clean, restock inventory, and complete required reports

Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests

Enthusiastically explaining our games and efficiently guiding interactions in the lobby

Accurately book and change reservations with guests in person and over the phone

Opening and closing the store

Facilitate team member breaks

Address minor maintenance issues

Inviting guests to take a preview at our studios

Model GBGS's mission, values, and care for every guest

Help the GM lead a team of 12–30, keeping the atmosphere positive, inclusive, and energetic

Help train the team and coach GBGS standards through consistent feedback

Roll out new company initiatives, policies, and training with enthusiasm

Own your development through coaching from the GM and Operations team

Help maintain apparel and retail, game inventory, building maintenance, and cash controls

Track and report basic operational and performance data

Create and send the store's weekly newsletter

Solve problems quickly and creatively as they come up

Assistant Managers learn and assist with administrative work, but the GM owns overall store operations and team relations. Assistant Managers do not:

Make hiring decisions without GM or Operations leader approval

Create or publish the team schedule (except rarely, with approval, such as when the GM is out of town)

Terminate team members (handled only by the GM and/or an HQ leader)

High school diploma or equivalent (college degree preferred)

6+ months of leadership experience preferred

Flexible availability, including nights, weekends, and holidays

GBGS as your sole employer while in this role

Comfort with cash handling and basic computer…