Guest Experience Lead | American Dream

Guest Experience Lead | American Dream (3-4 month Contract)

lululemon invites applicants for the Guest Experience Lead role at American Dream. This 3‑4 month contract positions you as a key store leader responsible for driving in‑store guest experience and daily sales performance.

The Guest Experience Lead ensures all guests receive a quality in‑store experience, delivers technical product education, and supports team performance on the sales floor.

• Lead from the floor to deliver an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education; provide education when needed.
• Supervise on duty, assessing and fulfilling business, team, and guest needs.
• Prepare the store for guest arrival and maintain operational excellence throughout shifts.
• Open and close the store following procedures.
• Analyze daily business data and metrics to track progress toward sales goals.
• Participate in hiring, onboarding, and training of team members.
• Provide coaching, feedback, and recognition to support team development.
• Create a respectful and inclusive team culture.

• Legal authorization to work in the store’s country.
• Ability to travel to the assigned store with reliable transportation.
• Minimum 1 year of retail or customer‑experience work.
• Some experience leading, mentoring, or delegating responsibilities.
• Flexible schedule; availability for morning, afternoon, evening, weekend, holiday, and occasional early‑morning or overnight shifts.
• High school diploma/GED or equivalent required; higher education a plus.

• 1 year of retail or sales leadership experience.
• Food‑service safety and/or liquor service certification for experiential stores (if applicable).

Base pay: $24.00 – $27.61 per hour (minimum wage applicable). Target bonus: $2.00 per hour. Total target base pay: $26.00 – $29.61 per hour.

• Health, dental, and mental‑health plans
• Paid time off
• Retirement savings plan with company match
• Employee discount and fitness & yoga classes
• Leadership development programs and mentorship networks

lululemon is an Equal Opportunity Employer. We celebrate diversity and uphold high standards of equity and inclusion.