Sales Support Associate

Join to apply for the Sales Support Associate I role at Coach
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive, courageous spirit of our hometown, we make beautiful things crafted to last—so you can be yourself. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible. The brand upholds unwavering optimism and a commitment to innovation and full inclusion.

• Greeting the customer with a smile, eye contact, and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add‑ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by genuinely thanking the customer and providing a reason to return
• Represent Coach brand appropriately

• Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate all discrepancies to Store Management
• Process shipment/transfers according to Coach standards and time frames
• Organize and clean stock room daily, including offsite/remote warehouse as applicable
• Shift/organize product in the stockroom; react to sell‑through and make room for new product
• Manage stock levels/product ownership in back‑of‑house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards

• Regularly analyze sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell‑through and execute visual merchandising needs
• Support sales floor activities, as directed
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
• Respond to customer requests confidently; partner with sales team or Store Management when needed
• Upkeep housekeeping standards

• Drive For Results:
  Can be counted on to exceed goals successfully; consistently a top performer; bottom‑line oriented; pushes self and others for results.
• Customer Focus:
  Dedicated to meeting expectations of internal and external customers; uses customer information for product/service improvements; builds trustworthy relationships.
• Creativity:
  Generates new, unique ideas; connects unrelated concepts; original and value‑added in brainstorming.
• Interpersonal Savvy:
  Relates well to everyone up, down, and sideways; builds rapport; uses diplomacy; handles high‑tension situations comfortably.
• Learning on The Fly:
  Learns quickly when facing new problems; versatile learner; embraces change; experiments for solutions; grasps the essence of challenges.
• Perseverance:
  Pursues with energy, drive and completion; does not give up against setbacks.
• Dealing with Ambiguity:
  Effectively copes with change; shifts gears comfortably; acts without a full picture; tolerates uncertainty.

Experience: 1–3 years of previous retail experience (cashier/stock/ sales), preferably in a luxury retail environment. Current knowledge of fashion trends and competition is required.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS, Internet), use of walkie‑talkie, reading price and product release sheets.

Physical: Ability to work at a fast pace; maneuver the sales floor, shelves and stock room; can climb, bend, kneel; lift up to 25 lb routinely; lift up to 50 lb when processing shipments/transfers.

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including nights, weekends, holidays, and high traffic days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).

Note: This document serves only as a sample of duties and responsibilities and does not include an…