Guest Experience Representative

American Dream
, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey.
American Dream is home to leading attractions, including Dream Works Water Park
, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center
, SEA LIFE Aquarium
, Big SNOW Ski Hill
, Dream Wheel - a 300-foot observation wheel overlooking the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and G.I. Joe Laser Tag
. American Dream
's immersive luxury shopping and dining experience
- The Avenue - features Saks Fifth Avenue
, Hermès
, Saint Laurent
, Dolce & Gabbana
, Carpaccio
, a fine‑dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia
, H&M,
PRIMARK
, Uniqlo
, Sephora and Zara
; as well as the Toys R Us global flagship, the only standalone location in the U.S, and the World’s first and only "candy department store,"
IT'SUGAR
.

The main purpose of the Guest Experience Team Member is:

• To ensure all guests visiting have a positive experience by acting as the front‑line representative for our American Dream owned attraction, retail, and guest service areas.

• Greeting all guests with a professional, welcoming, and friendly manner.
• Assist guests with the purchase of American Dream tickets, add‑on products, gift cards, merchandise, and rental items (such as strollers, wheelchairs, lockers, etc.).
• Prepare, organize, and restock product for display and purchase throughout the day.
• Ensure retail storefronts are clean and presentable.
• Communicate inventory levels to the leadership team.
• Oversee safety and cleanliness of all areas and explain safety instructions for The Rink.
• Ensuring proper skate, helmet rentals, and seal skate aids are distributed, sanitized, processed, and collected at the end of use.
• Operate and perform driving conductor duties for the Geoffrey’s Express Train.
• Answer guest questions via phone, online inquiry, or review, in a prompt and courteous manner.
• Maintain knowledge of Loss Prevention procedures.
• Maintain knowledge of current sales, promotions, and discounts.
• Maintain the knowledge of Cash Handling Policy and Procedures when operating a POS system.
• Operate a computerized POS (point of sale) system in an efficient and timely manner.
• Operate and perform park command duties.
• Listen to guest issues and direct the matter to appropriate staff for resolution.
• Direct and queue guests for entrance lines during peak times.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• Coordinate American Dream lost and found program.
• Training on First AID, CPR, Emergency Protocols, and bodily fluid clean‑up.
• Maintain the knowledge of American Dream and Guest Experience department policies and procedures.
• Provide support in other work areas/departments as needed.
• Perform other duties as assigned.

• Must be at least 16 years of age.
• Ability to multi‑task in a fast paced, sometimes stressful environment.
• Strong verbal and written communication skills.
• Previous cash handling experience preferred.
• Previous guest service experience preferred.
• Basic knowledge of computers is preferred.
• Basic math skills.
• Point of Sale experience preferred.
• Interpersonal skills -- working alone and with team.
• This position requires flexible availability Monday through Sunday, days, evenings, overnight and weekends.

• Stand and move - frequently, 90% of time
• Perform repetitive motion - frequently, 90% of time
• Kneel and bend - occasionally, 30% of time
• Reach at or below shoulder level - frequently, 80% of time
• Reach at or above shoulder level - infrequently, 25% of time
• Stoop/Squat - infrequently, 10%
• Lifting/carry up to 10 pounds - occasionally, 30% of time
• Lift/Carry up to 30 lbs - infrequently, 20% of time
• Ability to lift up to 50 pounds - infrequently, 10%
• Handle larger items such as boxes or packages - infrequently, 10% of time
• Must be available holidays, days, evenings, and weekends

American Dream is an equal‑opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

Guest Experience
• East Rutherford, NJ, United States