On-Campus IT Helpdesk Student Assistant

THE ESU IT Helpdesk is Searching for Motivated Students to Join the Team

Job Summary:

Student will be answering technical questions via telephone, email and walk-ins. Also installing Printer consumable parts; paper, toner and Fuser. Installing software for students and Faculty/Staff to ensure WIFI connections at ESU.

Required Skills:

• Excellent verbal communication skills are essential.

• Current ESU Student.
• Students must be reliable and dependable.
• Student Helpdesk positions are not restricted to Computer Science majors, although students in that major are welcomed.
• Passing Grade in Personal Computers & their uses (CPSC) is a plus.

Duties include:

• Customer Service for students, staff and faculty via walk-in, email and incoming telephone calls to the helpdesk.
• Check lab computers and printers for problems.

Examples of common tasks include:

• Assist with file recovery and virus detection on student computers/media.
• Assist staff with technical tasks; e.g getting laptops setup on ESU.
• Wireless, re-imaging labs, updating/upgrading software.
• Assist students in acquiring ESU accounts, resetting passwords.
• Provide accurate information to students /faculty /parents.
• Troubleshoot printing issues in the labs.
• Maintenance of computer lab printers by refilling paper and changing toner.
• Perform initial routine troubleshooting of computer hardware problems.

Additional Information:

• Students work within the hours of Monday to Friday 8:00 AM to 4:00 PM.

• Hourly rate is $15.00 an hour.

Employment Eligibility & University Committment

Must be at least 18 years old and have English literacy skills.

Employment with ESU is contingent on the selected candidate passing a thorough background check that includes: FBI fingerprinting, PA Child Abuse, and employment/degree verifications. We are proud ESU is an equal opportunity employer. For more information on President Long's 10-point plan, : https://www.esu.edu/president/10-action-plan.cfm