Site coordinator and administrator

@inc is a brand of the Mid Anglia Enterprise Agency (MENTA), Suffolk and Norfolk's leading enterprise agency. We're a coworking business space based in Southwold, alongside our sister site in the heart of Bury St Edmunds. Our sites bring together a growing community of entrepreneurs, freelancers and small businesses, supported by a team of business advisers, marketing colleagues and site coordinators working together across our locations.

As well as our coworking space, our Southwold site is home to a range of business units let to local businesses. We also have two additional MENTA sites in Bury St Edmunds and in Brandon, home to a wide range of tenants from private offices to fitness, beauty and tattoo studios.

MENTA is a not-for-profit organisation that has been providing business advice and support across Suffolk and Norfolk for over 40 years, helping local entrepreneurs turn ideas into thriving businesses.

This is a friendly, hands-on front-of-house role at the heart of our Southwold site. You'll be the first face our members, tenants and visitors see, and you'll keep the day-to-day running of the site organised behind the scenes. Alongside our coworking space, you'll look after our business units from showing prospective tenants around to keeping existing tenants happy. It's a great fit if you enjoy talking to people, like being kept busy, and take pride in a well-run, welcoming space.

You will also help assist with general MENTA administration of responding to enquiries, keeping on top of bookings and diaries.

• Be the welcoming, friendly face for all our visitors and members.
• Be the main point of contact for our unit tenants with the aim of building great relationships with them all.
• Show prospective tenants and new members around and get them excited about joining us.
• Open up and close site each day, giving everything a once-over.
• Actively help promote the site and raise interest for new business opportunities.
• Keep an eye on stock so we never run out of the essentials.

• Respond to enquiries about available units, carry out viewings and help prospective tenants find the right space for their business.
• Handle and manage co-working or room hire enquiries that come through via email or phone and support bookings through our booking app
• Support the lettings process from start to finish from applications, agreements, move-ins and move-outs to keeping our units as full as possible.
• Keep tenant records, agreement and renewal dates, and key-holder details up to date.
• Work with our finance team on tenant invoicing and keeping on top of rent and utility payments.
• Handle day-to-day queries from tenants, including reporting and arranging repairs and maintenance, liaising with contractors and making sure units, shared areas and outside spaces are safe and well presented.
• Liaising with partners and stakeholders in regard to the site and future opportunities.

• Support others in the administration team with answering general enquiries about our other sites and support programmes and pass on anything more detailed to the right member of the team.
• Help manage and stay on top of our shared mailboxes and phone lines.
• Keep client interaction records up to date on our CRM system.

• You're confident, friendly and genuinely enjoy chatting to people.
• You communicate well, whether it's a quick call or a written email.
• You're comfortable picking up new systems such as CRMs and booking apps.
• You're organised and able to juggle a few tasks at once.
• You can work independently and use your initiative.
• You're happy to get stuck in and involved especially in a faster paced work environment.
• You like being part of an easy going and supportive team.

Starting salary of £25,000 - £28,000 with room for financial progression.