Library and Information Advisor

Overview

Deliver excellent customer service to a wide range of visitors, including children, families and older adults.

• Support customers with using library services, from borrowing books to navigating digital resources.
• Run and support activities such as children's story time, crafts, and community events.
• Plan and run Lego and craft activities for primary age children.
• Help customers with IT queries, including using mobile devices, email, and social media.
• Work closely with volunteers and community groups to raise the library's profile and deliver outreach services.
• Carry out core library tasks such as shelving, stock management, taking payments, and creating displays.

This is a physically active role that involves bending and lifting. It is also a lone working post and as such you'll be expected to open and close the library buildings.

We're looking for someone who:

• Can deliver great customer service to people of all ages.
• Communicates effectively and builds positive, supportive relationships with customers, colleagues, and the wider community.
• Is confident engaging with young people and enthusiastic about delivering activities like children's crafts and story sessions.
• Is IT literate and comfortable using the internet, social media, email, mobile devices and apps—and can guide others in using them too.
• Works well as part of a team and is happy to support colleagues.
• Is willing to learn and carry out the full range of library procedures, including shelving, lending, self-service support, taking payments, stock work, displays, and rearranging the library space when needed.

If you have worked in a customer-facing role, enjoy helping people, and have experience working with children, we'd love to hear from you. An interest in books and computers is a big plus.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

You will be joining a friendly, supportive team that's passionate about making the library a welcoming and inclusive space for everyone. We work closely with volunteers, community groups, and schools to deliver a wide range of services and events. Our team values collaboration, creativity, and a shared commitment to helping people thrive.

Salary: £25,185 per annum (pro rata)

• Hours:
  
  Southwold Community Library: 18.5 hours per week – to be worked:
  Tue 9-1, Thu 9.45-1, 2-6, Fri 9.45-1, 2-6;
  Bungay Community Library: 7.42 hours – to be worked:
  Saturday 8.45-5.10
• Contract:
  
  Permanent

Additional notes:

• This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting may be required for relevant posts.
• Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

• Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• Membership of a competitive Local Government Pension Scheme (LGPS)
• Travel, lifestyle, health and wellbeing benefits
• Performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• Training and encouragement to expand your knowledge
• A variety of career development opportunities across our organisation
• Diverse and active staff networks
• Flexible working options, with the right to request flexible working from your first day
• Plus lots more!

Note:

The original posting contained extraneous content about application steps and site navigation; this has been refined for clarity while preserving essential job information and the legally required statements.