Product Support Sales Representative

Product Support Sales Representative – N C Machinery Co., Wenatchee, WA

As a Commission Salesperson, you’ll grow our parts and service business by building and maintaining strong customer relationships across assigned accounts. Ideal candidates are self‑motivated, have a passion for heavy machinery, excellent communication skills, and a customer‑first attitude.

• Proactively call on your customer base by identifying customers’ needs for parts and service.
• Identify customer key decision makers for each customer.
• Meet or exceed sales strategies assigned to your customer accounts.
• Develop and execute strategic sales plans to achieve goals.
• Complete Undercarriage, GET, and Machine Inspections.
• Attend all required sales meetings.

• Build and maintain long‑term relationships with your assigned customers by providing top‑tier customer service and ensuring satisfaction.
• Provide quotes for parts and services utilizing Sales Funnel Management.
• Provide ongoing support to your customer accounts utilizing available resources (Service Department, Parts Department, Technical Services, Finance Departments, and peers).
• Entertain customers at sporting events and other events.
• Comply with company and customer safety policies.
• Ability to work in adverse weather conditions and in and around heavy equipment.

• Complete DPC PSSR training (Foundational and Advanced Certificate).
• Complete DPC Parts Training.
• Become familiar with all merchandising programs.
• Attend all required training events.
• Complete other DPC courses applicable to the PSSR role.

• Position based out of Wenatchee, WA.
• Manage customer accounts through Sales Link.
• Complete all leads through Sales Funnel Management.
• Update customer information as required.
• Maintain company vehicle per company policy.
• Complete weekly call reports.
• Complete weekly expense reports.

• Work closely with service, parts, credit, and accounting departments to ensure customer satisfaction.
• Attend networking events, trade shows, and other industry‑related functions to promote the dealership, products, and services.

• Proven sales experience, preferably in heavy equipment, construction, or related industries.
• Strong negotiation, communication, and interpersonal skills.
• Ability to work independently with minimal supervision while meeting or exceeding sales goals.
• Willingness to travel within Washington dealer territory to meet with customers.
• Valid WA driver’s license.
• Demonstrated proficiency in Microsoft Office.

• Familiarity with Caterpillar products and services.
• Proficiency with CRM software and sales reporting tools.
• BA/BS degree.

• On‑target earnings for the first year: $85,000 – $90,000 (includes a base salary of $50,000 per year plus commission).
• Use of company vehicle.

• 401(k) with company match and profit sharing.
• Paid vacation, holidays, and sick leave.
• Health insurance – Premera Blue Cross medical with telehealth & dental.
• Vision insurance – VSP Vision Insurance.
• Company‑paid life, AD&D & disability insurance.
• Employee Assistance Program.
• Quarterly employee recognition cash program.
• Discounts on CAT products, rentals/sales.
• Credit union membership.
• Career growth opportunities within a 4th‑generation family‑owned company (96+ years).
• Senior bonus, starting at 5+ years.
• Employee referral bonus.

To apply for this position, visit our website at

Harnish Group Inc. is the Caterpillar dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota, and Alaska. Member companies include N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T&E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc. The company is family owned and managed since 1929 with over 1,200 employees, dedicated to helping customers succeed through premier business solutions, teamwork, and excellence.