Executive Team Leader Service & Engagement; Assistant Manager Front End - T1345 East Windsor NJ

The pay range is $60,000.00 - $. Pay is based on several factors which vary by position, including labor markets, education, work experience and certifications. In addition to pay, Target offers eligible team members and their dependents comprehensive health benefits and programs to help you and your family take care of your whole selves. Benefits may include medical, vision, dental, life insurance and more, plus 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.

For more about benefits, visit the Target benefits page:

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and guest loyalty. Empowered to make shopping effortless and seamless for guests at the check lanes, guest services, gift registry, pick-up and drive up.

At Target, the role of the Service & Engagement Executive Team Leader provides the following opportunities and responsibilities:

• Knowledge of guest service fundamentals and experience building and managing a guest-first team culture across the store
• Skills in guest engagement, problem solving and resolution
• Knowledge of retail business fundamentals including department sales trends, inventory management, guest shopping patterns, and pricing and promotions strategies
• Experience setting and planning department monthly/quarterly workloads to support business priorities and leading a team to deliver service and sales goals
• Experience managing a team of hourly team members and leaders, and creating Service and Engagement business strategies and goals
• Skills in recruiting, selecting and talent management of hourly team members and leaders

As a Service & Engagement Executive Team Leader, no two days are the same, but a typical day will include the following responsibilities:

• Build a team of passionate Guest Advocates and Service & Engagement Leaders who strive to exceed guest service expectations by reducing wait times, encouraging friendly guest interactions and supporting service recovery
• Drive total store sales and understand how your departments and team contribute to overall store profitability
• Anticipate staffing needs, create a talent plan, and recruit for both short- and long-term needs
• Manage leaders to follow up on training, ensure understanding, and provide ongoing education to drive proficiency for front-of-store experiences
• Engage in meaningful development conversations throughout the career path
• Personalize recognition to reinforce critical guest service behaviors and promote a positive team and guest-centric culture
• Establish a culture of accountability with clear expectations and performance management
• Understand business reporting and guest insights to identify opportunities and follow up on improvement areas
• Respond quickly to negative guest experiences and ensure the team is supported to resolve issues
• Own schedules aligned to peak traffic times, holidays and weekends
• Manage store experience by anticipating or reacting with urgency to staffing or scheduling needs
• Ensure leader schedules support a smooth guest experience across checklanes, SCO, OPU, and drive-up
• Promote both physical and digital offerings to help guests understand and benefit from the full range of Target capabilities
• Stay up-to-date on major promotions, brand launches and events
• Use guest survey reporting to drive changes with the greatest impact and coach teams accordingly
• Lead the team to deliver an efficient guest pick-up experience
• Work a schedule that aligns with guest and business needs (including early mornings, evenings and weekends)
• Model ethical conduct, safety and compliance; lead the team to uphold these standards
• Follow all safety and security training and processes
• Address store needs such as emergencies and regulatory visits
• All other duties as required by business needs

We might be a great match if:

• You enjoy working in a fun and energetic environment and value teamwork to serve guests
• You enjoy delivering service that makes guests say I LOVE TARGET!
• You like interacting with people and making things easy for others by solving concerns and improving the guest experience
• You are comfortable with a busy, non-traditional schedule and weekends

Training and essentials

The training will cover what you need to know to be a Service & Engagement Executive Team Leader. Required pre-existing skills include:

• 4-year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Ability to manage conflict, lead and hold others accountable
• Relate well with and…