Retail, Customer Service Rep, Ecommerce

• Customer Service:
  Provide a friendly, professional, and welcoming experience for customers, answering questions and assisting with orders.
• Storefront Supervision:
  Maintain a clean and inviting store atmosphere. Ensure merchandise is organized and displays are attractive.
• Inventory Management:
  Accurately track and update food inventories across multiple platforms, ensuring all items are correctly listed for customer purchase.
• Order Fulfillment & Website Management:
  Maintain and update food inventories on the store’s website for seamless ordering. Monitor and update delivery platforms (e.g., Door Dash).
• Upselling & Promotion:
  Promote and upsell store merchandise to customers, suggesting additional products that complement their orders.
• Marketing & Administrative Support:
  Assist the management team with miscellaneous tasks & projects including but not limited to creating labels, updating menus, archiving documents, reference checks, and creating recipe spec sheets.
• Canvassing, Social Media & Marketing:
  Assist with canvassing area business to grow business levels, social media tasks, promoting store offerings and engaging with the community.
• Documentation & SOPs:
  Help create and maintain standard operating procedures (SOPs) and other internal documentation.

• Proficiency in Microsoft Word and Teams (preferred but not required).
• Strong customer service skills with a positive, approachable attitude.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills and ability to prioritize tasks.
• Willingness to learn and take on new challenges.
• Availability to work during the day and on weekends as needed.

• A supportive and inclusive work environment.
• Training for the right candidate.
• Opportunity to grow and develop within the company.

If you have a passion for great food, customer service, and working in a dynamic team, we encourage you to apply today!