Receptionist, Administrative​/Clerical

As a Receptionist at Arlington Road Medical Practice, you will be an important part of our front-of-house team and one of the first points of contact for our patients. Youll provide a friendly, professional and helpful service both at the reception desk and over the telephone, helping patients access the right service or healthcare professional. Alongside patient-facing responsibilities, youll provide general administrative support to the practice team, helping with the smooth running of the practice and supporting our clinical and administrative colleagues.

Good communication, a positive approach and the ability to work well as part of a team are key to the role.

• Welcome patients and visitors to the practice in a friendly, professional and helpful manner.
• Register and check in patients for appointments and clinics.
• Book, amend and cancel appointments both face-to-face and using the practices computerised appointment system.
• Contact patients to arrange appointments, reviews and clinics where appropriate.
• Register new patients, temporary residents and other patients in accordance with practice procedures, ensuring the appropriate information and forms are completed.
• Receive and deal with patient queries and messages both at the reception desk and electronically, passing information to the appropriate member of the practice team when required.
• Provide patients with appropriate information and signposting to help them access the most suitable service or healthcare professional.

• Answer incoming telephone calls in a professional, friendly and helpful manner.
• Book, amend and cancel appointments over the telephone.
• Deal with general enquiries and provide appropriate information within the scope of the role.
• Communicate test results and other information to patients in accordance with practice procedures and confidentiality requirements.
• Take accurate messages and ensure they are passed to the appropriate member of the practice team.
• Transfer calls to the appropriate person or service when necessary.
• Communicate effectively with patients, carers, colleagues and other healthcare professionals, adapting communication where required to meet individual needs.

• Receive hospital correspondence and post, date stamp and sort appropriately for scanning or further action.
• Receive samples from patients and staff, ensuring they are logged and processed correctly.
• Complete relevant forms and documentation where required.
• Check that samples are correctly labelled and packaged in accordance with practice procedures.
• Check fridges prior to collection where required.
• Ensure hospital correspondence and samples are prepared and ready for collection.

• Prepare, frank and log outgoing post in accordance with practice procedures.
• Ensure outgoing correspondence is handled securely and confidentially.

• Dispose of confidential paperwork appropriately using the designated confidential waste facilities.
• Ensure patient and practice information is handled and disposed of in accordance with GDPR and practice confidentiality procedures.

• For staff working the late shift:
  Check that windows and external doors are securely locked.
• Ensure computers, equipment and lights are switched off where appropriate.
• Ensure the practice is secure and the burglar alarm is set when the building is empty.
• Report any security concerns or issues to the appropriate person.

• Carry out any other reasonable duties appropriate to the role and level of responsibility.
• Support colleagues and contribute to the smooth and effective running of the practice.
• Work as part of the wider practice team, maintaining a positive and professional approach at all times.

Working hours and availability will be discussed as part of the application and interview process. Please note that morning-only availability is not suitable for this position. It is essential that candidates are able to work shifts that finish at 6:00pm and 6:30pm. The working pattern may include a combination of full-day and afternoon-only shifts.