Parts Advisor

Parts Advisor

The Role

We are currently seeking an experienced and customer-focused Parts Advisor to join a busy and professional aftersales team. This role is pivotal in supporting the workshop, service department and customers by ensuring accurate parts identification, ordering and stock control.

Key Responsibilities

* Accurately identify, order and supply vehicle parts and accessories

* Support workshop technicians by ensuring correct parts are available in a timely manner

* Liaise with customers (trade and retail) both face-to-face and over the phone

* Process parts invoices, returns and warranty items

* Maintain accurate stock levels and carry out regular stock checks

* Work closely with Service Advisors and Technicians to minimise downtime

* Ensure parts department processes comply with company and manufacturer standards

* Upsell accessories and additional parts where appropriate

The Ideal Candidate

* Previous experience as a Parts Advisor (automotive background preferred)

* Strong knowledge of vehicle parts and electronic parts catalogues (EPC)

* Excellent communication and customer service skills

* Highly organised with strong attention to detail

* Confident using dealer management systems (DMS)

* Able to work efficiently in a fast-paced environment

* Full UK driving licence (preferred)

What’s On Offer

* Competitive basic salary with bonus structure

* Manufacturer training and development

* Career progression opportunities within a growing group

* Pension scheme and staff benefits

* Supportive and professional working environment