Parts Supervisor

Parts Supervisor

Overview:
We're seeking an experienced Parts Supervisor to join our busy dealership/service centre. You'll play a key role in managing the day-to-day running of the parts department, ensuring efficient stock control, smooth workflow, and excellent customer service for both retail and workshop customers.

Key Responsibilities:

Oversee the daily operations of the parts department, ensuring targets and deadlines are met.
Supervise, train, and support parts advisors to deliver outstanding service.
Maintain accurate stock levels and ensure all parts are ordered and stored correctly.
Liaise closely with the workshop and service teams to ensure parts availability.
Handle customer and trade parts enquiries efficiently and professionally.
Monitor and manage departmental performance including margins, turnover, and KPIs.
Ensure manufacturer and company standards are maintained at all times.

About You:

Previous experience in a Parts Advisor or Senior Parts role, ideally within the motor trade.
Strong leadership and communication skills.
Excellent organisation and attention to detail.
IT literate with experience using DMS systems (e.g. Kerridge, Pinnacle, CDK).
A proactive and positive attitude with a focus on customer satisfaction.