Customer Liaison Executive

Passionate people create exceptional things.

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We’re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

An exciting opportunity has arisen for a Customer Liaison Executive to join the Edwards team based at Product Company Eastbourne. Edwards has been engineering environments where innovation thrives for more than 100 years.

As a Customer Liaison Executive, your mission is to promote and execute proactive customer service with the internal customer care teams, ensuring we are one step ahead of the status of customer orders so any deviation or customer requests can be communicated in timely manner. You will report to our Planning & Analytics Manager.

• Liaise daily with the production planners to check the production plan is on track and are informed of any deviation so it can be communicated to the customer.
• Lead weekly status meetings with the customer centers to promote healthy working relationships and ensure they are informed.
• Investigate any customer queries (i.e. early order requirements) with the supporting areas and feed back to customer the outcome in a timely manner.
• Communicate any changes in lead times to the customer care teams.
• Communicate and track short shipment status until it is closed.
• Be a central point of contact on all shortages for the department, liaising with purchasing to ensure we have the most up to date information available.
• Have visibility of when permits are in use to understand impact to lead order numbers.
• Review current processes and strive for continuous improvement in collaboration with key stake holders.

• Result orientation, team approach, manual dexterity, reliability, thoroughness
• An attention to detail and quality mindset
• Ability to follow procedures
• Approachable, adaptable, rigorous, ability to work on own initiative
• Have a responsible approach to H&S of themselves and others
• Good interpersonal and team working and collaboration skills
• Good communication skills – written and verbal
• Good at time management and organisation
• Highly motivated – self starter
• Excellent IT literacy, being a competent user of MS office
• Familiar with ERP/MRP systems (ideally SAP and Kinaxis)

• Experience in manufacturing or assembly
• Lean six sigma belt accredited

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

This role requires you to work on-site at our office in Eastbourne, United Kingdom (GB).

Talent Acquisition Team:
Dominique Whitefoot

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Not Applicable

Full-time

Other