Customer Service Representative

Location: Polegate

We are looking for a customer focused person, who loves interacting with customers in person and over the phone, to join a small and busy team. This role is in a trade office setting so you’ll be interacting with colleagues and customers both in the yard / in person at the office counter and over the phone 90% of the day.

The Customer Service Representative will:

* Handle customer queries on the phone, in person and over email

* Take and progress bookings for industrial / plant equipment

* Maintain accurate and up to date records both paper and CRM based

* Take and process payments

* Manage complaints and work with drivers to resolve issues

* Process licence applications and complete all related paperwork and administration

* Cover the weighbridge as needed

Skills & experience required:

* Strong interpersonal skills and excellent verbal and written communication

* Able to provide the best level of customer service and to remain calm when dealing with customer complaints

* Previous customer service experience

* Ideally have own transport due to location of the site office

Salary, hours and company benefits:

 * £28,000 to £32,000

* 42.5 hours a week working 7.30am to 5pm Monday to Friday, 1 hour lunch. Occasional Saturday mornings and Bank Holidays.

* 20 days holiday

* Free onsite parking

* Pension scheme

* Social events

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy