Resident Liaison Officer

Resident Liaison Officer – Social Housing Roofing Programme

Location:

Eastbourne
Salary: £30,000–£35,000  Small Company Vehicle
Contract Type:
Full-Time, Permanent - up to 10 years work

About the Company Our client is a respected contractor specialising in social housing maintenance and external works. They are delivering a major roofing replacement and improvement programme across occupied homes in Eastbourne and require a Resident Liaison Officer to support residents throughout the project.

Role Overview for the Resident Liaison Officer As the Resident Liaison Officer, you will act as the key link between residents, site teams, and the wider project delivery team. You will ensure households are fully informed about upcoming roofing works, supported throughout the process, and that any concerns are managed professionally.

Key Responsibilities for the Resident Liaison Officer Resident Communication & Support

Act as the main point of contact for residents during roofing works
Explain project timelines, scaffolding needs, and potential disruption
Conduct home visits, drop‑in sessions, and resident meetings
Provide additional support to vulnerable residents
Manage and resolve resident queries and complaints

Project Coordination

Work with site managers and operatives to coordinate access and appointments
Maintain accurate communication and resident records
Carry out property visits to monitor progress and ensure respectful working practices

Community Engagement

Promote positive relationships between residents, contractors, and the client
Support feedback surveys and engagement initiatives

Administration & Reporting

Log resident interactions and concerns
Provide updates on engagement and satisfaction
Track issues to ensure timely resolution

Requirements for the Resident Liaison Officer
Experience as an RLO or in housing, customer service, or a community‑facing role
Strong communication and people skills
Ability to handle sensitive or challenging situations
Good organisational and IT skills
Full UK Driving Licence (vehicle provided)
What’s on Offer for the Resident Liaison Officer
£30,000–£35,000 salary
Small company vehicle included
Long‑term social housing contract in Eastbourne
Supportive, established delivery team
Opportunities for progression and development

For more information please send up to date CV to (url removed) or call (phone number removed)