Casual Customer Service Advisor Job Eastbourne area,England UK,Customer Service/HelpDesk

As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensure efficiency of service and administration at reception.

Customer Service

The priorities of the CSA’s are:

To provide a friendly and efficient service to all customers.
To pro-actively provide information to promote the Centre to the public at all times.
To respond positively to customer enquiries.

Reception

To answer, promptly, incoming telephone calls.
To welcome and acclimatise visitors to the centre.
To direct customers to the correct place of activity.
To control entry and exit systems.
To use PA systems for information and control.
To maintain a clean and tidy reception area.
To be smartly presented in uniform at all times.

Administration

Responsible for the smooth operation of the booking system embracing system enhancements.
To control and cash up all monies during the session in accordance with the financial regulations.

Promotion of Centre

To promote the sale of goods and memberships.
To enrol and issue cards in relation to memberships and categories available.
To deal with customer enquiries regarding programme and course details, first aid, lost property etc.

Other Duties

To carry out other duties as required.
To adhere to Hillbrow Health and Wellbeing’s policies and procedures

Personal Specification

Disposition

Driven and Enthusiastic
Passion for providing exceptional service
Pro-active
Team Player
Interpersonal skills
Interest in Health & Well Being

Experience

Similar work environment

Skills

Excellent communication skills – face to face, telephone
Able to remain calm and professional in challenging circumstances
Knowledge of cash till operations and administration of cash returns

Other

To be flexible to the changing demands of the business
Able to react positively to changes in policy and development into new or improved areas of service activity
To be able to follow Hillbrow Health and Wellbeing Policies and Procedures

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