Customer Service Advisor

This is a very fast paced role which entails quoting customers to send shipments all around the UK and internationally to best suit their needs. This includes liaising with agents and hauliers, following through from quote, to booking to delivery.
Tracking shipments and resolving issues that may arise on route.
Guiding customers on documents, clearance requirements and transit times
Providing clearance information to agents
Ability to calculate volumetric weights of shipments and price accordingly
Answering the phone to deal with enquiries

Skills:

Organisational skills – able to deal with numbers of jobs at once
Strong customer service experience
Able to deal with problems calmly and quickly keeping in mind the best resolution for the customer and company
Confident with excel and emails
Working well with others and keeping up strong lines of communication
Dealing with emails and telephone quotes.
People requesting charge for shipping from around the world.
Contacting Airlines requesting quotes and speaking to the customers.
Someone who is confident and good with a calculator/figure.
Sending out quotes to customers.
Monday-Friday 8:30am-5:30pm
Salary £26,000-£27,500pa
We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel