Service Advisor

Service Advisor

Are you an experienced advisor or a customer service superstar ready to step into a lucrative automotive role in Eastbourne? Join a fast-paced, progressive dealership offering a strong £27k base salary plus a lucrative commission scheme where your communication skills directly drive your earnings!

We are a premier automotive group based at a modern dealership site in Eastbourne, known for high customer satisfaction and continuous investment in our team. Built on trust and quality, our aftersales department balances a dynamic, fast-paced work environment with a genuinely supportive team culture. Unlike high-volume competitors where you are just a desk number, we prioritize your long-term growth by providing dedicated manufacturer training, clear internal career progression, and a transparent bonus structure.

You will be part of a team that takes genuine pride in delivering an exceptional customer journey every single day.

Salary: £27,000 basic salary + realistic commission & performance bonus structure.

Monday to Friday: 08:30 – 18:00 (1 in 3 Saturdays required on a rota basis).

• Comprehensive automotive brand and customer experience training pathways.
• Generous annual leave entitlement.
• Employee discounts on vehicle purchases, parts, and servicing.
• Workplace pension scheme and health/wellbeing benefits.
• Continuous career progression opportunities within a leading local automotive group.
• Modern facilities with free on-site parking and staff amenities.

• Acting as the main point of contact for customers booking their vehicles in for servicing, maintenance, and repair work.
• Managing customer bookings, job cards, and repair schedules while keeping clients regularly updated throughout the day.
• Explaining technician vehicle health check reports, recommended work, and video breakdowns clearly and transparently.
• Upselling additional servicing products, maintenance plans, and accessories to hit monthly target incentives.
• Collaborating closely with workshop technicians to ensure smooth workflow, quick job turnarounds, and prompt vehicle handovers.
• Prior experience as a Service Advisor is preferred, but we are very open to candidates with a strong customer service background looking to transition into the automotive sector.

This role is based in Eastbourne, making it an easy commute from Polegate, Hailsham, Pevensey, and East Dean.