Police Enquiry Officer

Division / Department - Contact and Control
Grade - Grade 8
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £28,914 - £30,897
Working Hours - 37.0 Hours per Week
Shift Allowance - Yes
Politically Restricted - No
Location - Eastbourne, Grove Road

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

As a Police Enquiry Officer, you will perform a role on our policing front line, helping members of the public across Sussex reporting incident and crimes. We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police.

As a Police Enquiry Officer you must be able to multitask. You may be dealing with a member of the public face to face with their enquiry one minute, and the next you may be speaking to someone on the phone or via email. You will also be using various computer systems. You will need to be able to work and make decisions under pressure.

You will need to have high levels of resilience due to the nature of the enquires we deal with. These can be distressing or upsetting at times.

You will be employed on a mobile contract. This means you will have a base station, but you will be required to travel and work from other Police Stations within the hub. This is a good opportunity to work with different teams and have a change of environment. This requires you to be flexible, this can happen at short notice where your shift time and location may be changed.

The location for the Police Enquiry officer post will be at:

- Eastbourne Hub, supporting Hailsham, Lewes and Seaford. Travel between locations will be required.

Following your initial training, you will continue with on the job training with a dedicated coach, within you dedicated or neighbouring hub

Staff would be expected to work a rotating shift pattern between Monday and Saturday  (this does not include any public or bank holidays)

Key Responsibilities

• To act as the primary point of contact to all visitors to the Police station.
• To act as a conduit between Police Officers and the public. Accurately assessing and recording incidents, ensuring the prompt resolution of enquiries through effective communication whilst maintaining the highest professional and ethical standards.
• To Identify the purpose and nature of each contact by asking questions to elicit sufficient and relevant information to enable an accurate and timely assessment of appropriate means of resolution.
• To provide a proactive, customer focused service to all enquiries made via the Front Office whether in person, by phone or online in a compassionate and highly professional manner.

• GCSE or equivalent in Maths and English
• Good verbal communications skills with the ability to listen to others
• Ability to breakdown problems into component parts and determine appropriate action
• Ability to communicate difficult messages to the public effectively and sensitively
• Decision making skills. The ability to think laterally and be able to creatively resolve incidents
• Proven ability in problem solving
• Ability to produce accurate written reports or other documents
• Level of confidence in using standard IT packages, systems and/or databases to fulfil role requirements
• Demonstrate Personal Responsibility, planning own work with the ability to work with minimal supervision
• Work effectively in a team to achieve shared objectives, demonstrating an awareness of individual differences and providing support as required

Policing is an exciting 24/7…