Housing Support Officer; Maternity Cover

Housing Support Officer

We have an exciting opportunity for a Housing Support Officer to play a vital role in providing support to clients across East Sussex.

Position: Housing Support Officer (Internal

Title:

Floating Support Officer)
Location: East Sussex (hybrid working available)
Salary: £27,258 (£26,040 plus £1,218 Essential Car User Allowance)
Hours: 37 hours per week (Monday – Friday)
Contract: Temporary Maternity Contract
Closing Date: Wednesday 11 March 2026 at 23:59

BHT Sussex is a people-led organisation with a mission to inspire change across Sussex.

You will collaborate with clients to identify housing-related support needs, completing risk assessments and support plans. You will work with key stakeholders within Housing, Health & Social Care, Probation Services, and other community programmes, forging partnerships to deliver client-centred support. You will need to provide clients with practical support, enabling them to sustain their tenancy, find new accommodation, stay safe and well and access work, volunteering, or education.

You will also be required to attend training and development sessions and carry out the necessary administration and monitoring duties required for the role.

You will be required to provide support to clients by telephone or face-to-face in their home or in the community across East Sussex, and to attend the office for meetings and training and when requested.

• Collaborating with clients to identify housing related support needs and ensuring clients are fully assessed within agreed timescales to achieve service targets.
• Complete comprehensive risk assessments and support plans, reviewing and updating as appropriate.
• Deliver support using a range of contact methods and respond to urgent support and higher risk clients/situations as appropriate.
• Forge partnerships and deliver empowering, client-centred support which encourages clients to maintain engagement with services.
• Support clients to explore all housing options, including the private sector and provide practical support with managing tenancy, access to work, volunteering, and educational opportunities.

To be successful in the role of Housing Support Officer you will need to have great communication skills and be committed to the values of BHT Sussex. Some of the key skills and experience you will need to bring with you include:

• Experience of working with vulnerable clients in the community.
• Experience of working in partnership with other agencies.
• Experience of creating support plans with clients and setting attainable goals.
• Experience of managing a client caseload and writing accurate case notes and reports.
• Knowledge of safeguarding issues in relation to adults and children.

In recognition of our commitment to staff, BHT Sussex has been awarded Gold Accreditation from Investors in People. We are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.

You will also receive a fantastic benefits package including:

• 5.5% stakeholder pension scheme and life assurance scheme
• Medical cash plan with Medicash
• Access to BHT Sussex’s Learning & Development platform.
• Free and confidential employee assistance helpline for both personal and work-related concerns
• Cycle-to-work scheme
• Free new starter 28-day Network Saver Brighton bus pass
• Generous holiday allowance starting at 27 days per annum pro rata, rising 1 day for each year of service to a maximum of 32 days pro rata.
• The opportunity to participate in well-being and fundraising activities throughout the year.

BHT Sussex is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. We are committed to encouraging equality, equity, inclusion, and diversity within the workplace. As an employer we are committed to promoting and supporting our people’s social, physical and psychological health ase let us know if you require any special arrangements or reasonable adjustments if called for interview.

BHT Sussex welcomes applications from individuals with lived experience.

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