Bodyshop Manager

Bodyshop Manager

Key Responsibilities

Operational Management

* Oversee the full bodyshop operation including estimators, technicians, painters, and support staff

* Plan and control workflow to maximise productivity and minimise vehicle off-road time (VOR)

* Monitor job progress, repair quality, and turnaround times

* Ensure compliance with manufacturer standards, insurer requirements, and health & safety regulations

People Management

* Lead, motivate, and develop the bodyshop team

* Conduct performance reviews, training plans, and disciplinary procedures where required

* Manage staff rotas, holiday planning, and absence control

* Promote a positive, high-performance culture

Financial & Commercial Control

* Manage bodyshop profitability, labour efficiency, and cost control

* Monitor KPIs including utilisation, recovery rates, cycle time, and CSI

* Control parts usage, paint materials, and sublet costs

* Ensure accurate invoicing, job costing, and estimate authorisation

Customer & Insurer Relations

* Deliver exceptional customer service and resolve complaints effectively

* Liaise with insurance companies, engineers, and fleet partners

* Ensure estimates and repairs are accurate, transparent, and approved

Compliance & Quality

* Ensure adherence to health & safety, environmental, and COSHH regulations

* Maintain manufacturer and insurance accreditations

* Drive continuous improvement in quality and efficiency

Skills & Experience Required

* Proven experience as a Bodyshop Manager or Assistant Bodyshop Manager

* Strong knowledge of accident repair processes and estimating systems (e.g. Audatex, GT Estimate)

* Excellent leadership, organisation, and communication skills

* Commercially focused with strong KPI and financial awareness

* Confident dealing with insurers, customers, and senior management

* ATA / IMI qualifications desirable