Operations Manager - Skills. Brighton Education & Training

Overview

Job Role: Operations Manager - Skills

Location: Brighton (Office-based)

Salary: £30,000 - £34,000

Contract: Full-time, Permanent

We are seeking an experienced and proactive Operations Manager (Office Manager) to oversee the day-to-day running of an independent training provider delivering Functional Skills and vocational courses.

You will manage a team of 12 office staff and tutors
, ensuring smooth operations, effective communication, and high-quality delivery across all areas of the organisation. The ideal candidate will bring strong leadership capability, confident decision-making, and the ability to maintain excellent operational standards while meeting KPIs and organisational targets.

Knowledge of the Further Education (FE) sector would be highly advantageous.

• Lead, manage, and support a team of office staff and tutors.
• Oversee day-to-day operations, ensuring efficient workflow and service delivery.
• Conduct regular team meetings
  , 1:1s
  , and performance reviews.
• Monitor and report on KPIs
  , identifying areas for improvement.
• Support staff to meet individual and organisational targets.
• Ensure operational processes and quality standards are consistently followed.
• Maintain awareness of contracts, funding requirements, and compliance expectations.
• Collaborate with senior management to support organisational growth and development.
• Contribute to process improvements and implement best-practice operational systems.
• Support with recruitment, onboarding, and training of new staff.

• Experience in an Operations Manager or Office Manager position.
• Demonstrable experience leading and motivating teams.
• Strong organisational and communication skills.
• Ability to manage performance, targets, and KPIs effectively.
• Confident decision-maker with strong problem solving skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Strong administrative and IT skills.

• Knowledge or experience within the Further Education (FE) sector.
• Experience working within a training provider environment.
• Understanding of funded programmes, compliance, and contract requirements.

For more information or to apply, please contact:
Robert Rowe - (phone number removed) (url removed)