Operations Manager

Operations Manager - Social Housing Refurbishment & Maintenance

Location:

Eastbourne (East Sussex)

Salary: £90,000 - £100,000 (including car allowance) + 10% bonus + private healthcare

Sector:
Social Housing | Repairs & Maintenance | Voids

Start:
Immediate/ASAP

Operations Manager required for a leading UK main contractor delivering long-term Social Housing repairs and maintenance contracts in Eastbourne. This is a senior leadership role overseeing a pure R&M contract (50% voids, 50% repairs & maintenance) with secured work for up to nine years, valued at over £15m. No roofing programmes, no major window schemes, minimal scaffolding — this is core internal and planned maintenance delivery.

You will take full operational control of the contract, managing:

• Two Contracts Managers
• Six Supervisors
• 60 Direct Operatives
• Commercial team of four

This is not a scheduling role. You must understand how to drive margin, control cost, manage KPIs and deliver profitable contracts within Social Housing frameworks. Commercial awareness is non-negotiable.

• Full operational leadership of Social Housing repairs and maintenance and voids contracts
• Drive performance across void turnaround, planned works and day-to-day maintenance
• Manage operational teams while working closely with the commercial function
• Ensure KPIs, SLAs and client expectations are consistently exceeded
• Protect and improve contract margin

• Proven experience in Social Housing repairs & maintenance
• Strong background across voids, planned maintenance and internal refurbishment / repairs
• Track record of delivering profitable R&M contracts
• Commercially astute, KPI driven and performance focused
• Currently an Operations Manager or Senior Contracts Manager ready to step up

• £90,000 - £100,000 (including car allowance)
• Up to 10% bonus
• Bupa family healthcare
• Long-term secured work stream

This is a genuine long-term opportunity with stability, scale and autonomy. If you are commercially sharp, operationally strong and understand Social Housing R&M inside out, this role will suit you.