Facilities Services Contracts Manager

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Location Hove Town Hall, Norton Road, Hove, BN3 3BQ

Job profile for Facilities Services Contracts Manager

Hove Town Hall, Norton Road, Hove, BN3 3BQ
16/09/2026 Facilities Services Contracts Manager

Salary £39,862 - £42,839 (pay award pending)

Contractual hours 37

Package We are pleased to offer a wide range of benefits to support you and your wellbeing. You can read about them on our Why work for us pages.

Job category/type Repairs and Maintenance

Date posted 04/08/2026

Job reference REQ
0001339

Attachments 4712.May
26.Facilities Services Contracts Manager.

JDPS.docx Shortlisting Questions for Facilities Services Contracts Manager .docx

Are you an experienced contract manager with strong knowledge and experience of dealing with facilities and soft services related contractors serving a large and diverse property portfolio?

Are you passionate about continuous improvement and innovation and creating best value outcomes for building users?

Do you enjoy a varied workload and working with a diverse range of colleagues, contractors and building users?

If so, we would love to hear from you.

Contract type:
This role is permanent

Interviews to be held: TBC

There is full information about the role below and attached but, if you would like an informal discussion, please contact Facilities Operations Manager
-dav

The role requires significant experience in facilities management. Candidates must possess extensive knowledge of soft services operations, including cleaning, waste management, security and associated support services within a multi-site operational environment.

A strong understanding of health and safety legislation, service quality standards, and industry best practices is essential.

Proven expertise in contract management is required, including procurement, tendering, mobilisation, performance monitoring, supplier relationship management, and contract compliance. Candidates should have a thorough understanding of statutory and regulatory requirements relevant to soft services delivery, including health and safety compliance, risk assessment processes, and contractor control procedures.

Significant experience managing outsourced service contracts across large and complex property portfolios is essential, ideally within a public sector or customer-focused environment. The role demands the ability to drive service excellence through effective KPI and SLA management, continuous improvement initiatives, budget control, and performance management of suppliers and contractors.

Strong organisational, communication, stakeholder management, negotiation, and problem-solving skills are critical, alongside the ability to work independently, prioritise competing demands, and deliver high-quality services under pressure.

Candidates must demonstrate experience in managing contracts, supervising service providers, and service improvement programmes. Proficiency in Microsoft Office applications, some knowledge of CAFM systems, and performance reporting tools is required. A commitment to health and safety, equality, diversity and inclusion, customer service excellence, and the flexibility to work across multiple sites are essential for success in the role.

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds.

In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we…