Night CCTV Controller

Job Title

Night CCTV Controller

THE BEACON - EASTBOURNE

4 on 4 off, 41 hours per week

Competitive

Act as the main control point for all aspects of centre operations, including emergencies, with a particular emphasis on safety and customer care.

• Act as the first point of contact for all departments, ensuring relevant and clear information is passed to all concerned and issues are escalated appropriately to Security/Centre Management as per procedures.
• Ensure personal safety first while undertaking any task.
• Monitor and instruct other security personnel dealing with incidents and issues in the Centre, including response, preservation, and collection of evidence and reporting.
• Report and elevate incidents and defects to Centre Management and Security Management as appropriate and as per procedures.
• Complete Incident Reports and Statements.
• Update incidents on Over‑C when applicable.
• Undertake fire system testing as planned under routine maintenance; isolate fire panels for tenants’ tests and fire zones for engineers working on tenants’ fire systems; log all tests and engineer jobs.
• Record activations of and responses to all centre safety systems, including fire systems and intruder alarms.
• Monitor contractors attempting to work in the Landlord area, day or night, ensuring they are authorised by management prior to commencing any work; deny access if no Permit to Work or information is available.
• Confirm visitors and contractors sign in and sign out; control all high‑risk areas, keys, contractors, and issue and monitor permits and work limitations.
• Invoke the centre’s call‑out system for defects with plants and equipment such as fire‑alarm system, lifts, escalators, gates, doors, and CCTV systems.
• Invoke the centre’s procedures during emergencies or crises.
• Monitor and instruct fire evacuations and follow‑ups.
• Comply with the Data Protection Act, ensuring that only authorised persons may enter the Control Room and that all sensitive information remains controlled.
• Maintain rigorous security procedures and keep records and logs fully up to date.
• Make all entries in the Digital Observation Book to the required standard, including occurrences, incidents, patrols, contractor/visitor visits, staff attendance, defects, and alarm activations.
• Record activations in the Fire Log.
• Answer telephones and provide customer service.
• Control access to the yards and instruct other Security personnel to assist on the ground as required.
• Maintain customer‑service standards on the intercom; answer lifts, fire‑disabled refugee points intercoms, and assist customers.
• Use the PA system in case of fire or to make other announcements.
• Maintain and sign off Control Room documentation, e.g., Key Log, Over‑C Log, Radio Log, Body‑Camera Log, Visitors’ Log.
• When licenced, maintain appropriate and optimum usage of the CCTV system; monitor and operate the CCTV system, check for a fully functional recording system, and report any defects.
• Show and supply any legitimate and/or approved request for viewing and supply of CCTV footage, mindful of procedures and controls in place.
• Comply with the Data Protection Act 2018 and use CCTV for detection and prevention of public disorder.
• Carry out regular CCTV patrols and record them in the Digital Observation Book.
• Maintain visual contact at all times (where cameras allow) of staff during external patrols, particularly on night shifts.
• Use CCTV to observe individuals per security requests, including monitoring party actions.
• Maintain perimeter security and integrity of the building constantly, particularly throughout non‑operational hours; interrogate all visitors to satisfy their authority to be on site.
• Restrict access to the Control Room, requiring prior arrangement with the Security Manager; contractors and visitors must remain outside the Control Room while being served and sign the "Control Room Visitors Book" for any work inside.
• Grant CCTV system access only to CCTV‑qualified Security Personnel.
• Do not take responsibility for tenants’ premises keys unless authorised by the Client.
• Monitor retail radio, call out to users as necessary, and respond to calls from them.
• Record all calls received after hours or when the reception is unattended and forward messages to the appropriate staff member.