Housing Support Worker

Employment Type

Full Time, Permanent

17-06-2026

12-07-2026

Eastbourne

East Sussex

BN21 3LZ

UK

On-site

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

YMCA Downs Link Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support.

Our values
- we do what’s right, we work with heart, and we build real connections guide us in all our actions.

Our Eastbourne and Hailsham services provide 24‑hour supported housing for young people aged 16–25, offering low to medium levels of housing‑related support. Eastbourne Foyer houses 33 young people, while our two Hailsham sites – Grove House and Newton Park – house 7 and 3 young people respectively, all with shared communal facilities. Across all three sites, we support residents to develop the skills needed for independent living, including managing finances and budgeting, building life and work skills, and maintaining personal self‑care.

Our staff take a trauma‑informed and psychologically informed approach, supporting residents to build essential life skills, identify personal goals, and work towards their aspirations so they can move on to independent and fulfilling futures. Our dedicated team of Support Workers, Night Workers and Bank Workers provide personalised guidance, practical assistance and signposting in key areas including housing, budgeting, daily living skills, employment and healthy relationship building.

We are looking for a Supported Housing Support Worker to join our team at Eastbourne Foyer, with the expectation of working from our other sites in Hailsham when required. You will hold a caseload of residents and carry out regular key work sessions with them each week, developing personalised support plans, tracking progress and helping residents achieve their goals.

• Support young people to understand and comply with their occupancy agreements, coaching them to meet house rules and responsibilities as part of preparing for successful independent living.
• Promote a strong rent‑payment and credit culture, encouraging residents to maintain regular payments and understand their financial obligations.
• Maintain up‑to‑date knowledge of housing legislation, welfare benefits and statutory requirements affecting young people, ensuring practice aligns with current housing law and organisational policies.
• Respond promptly and effectively to breaches of agreement, including rent arrears, antisocial behaviour or property damage, using restorative approaches where appropriate and working collaboratively with the wider team.

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.
• Ensure young people are encouraged to take responsibility for their own personal development, engage with the services on offer and build strong networks and connections within the local community.
• Ensure consistent standards of safeguarding and Trauma‑Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.
• Maintain client records on In‑Form (client database) detailing the young person’s journey in relation to their strengths