Visitor Services Representative

Visitor Services Representative

The Visitor Services Representative performs the day‑to‑day duties of visitor engagement operations and ensures an overall positive, welcoming, enriching, and safe experience for all members, visitors, and guests of Mass Audubon. This position is specifically responsible for providing excellent customer service while greeting and registering visitors in person and by phone, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon.

• Greet and provide information to members, visitors, and guests regarding the nature center, sanctuary, trails, programs, and Mass Audubon in general.
• Answer phone calls, monitor voicemails, and provide information, guidance, and direction.
• Assist with program registrations.
• Update visitor signage, brochures, and bulletin board information.
• Understand and promote membership opportunities.
• Use a cash register, computer, and credit card processor for sales and admissions.
• Monitor radio and serve as primary communication point‑of‑contact in case of emergency per standing policies and procedures.
• Handle opening and closing procedures, including end‑of‑day sales tallying.
• Assist with visitor services volunteer training and work cooperatively with volunteers.
• Work with property staff to monitor trail conditions.
• Attend meetings and trainings when requested.
• Assist in cleaning and sanitation of the Visitor Center and periodically work from the greeting table outdoors during special events.
• Occasionally assist during peak periods such as holiday weekends or special events.

• At least 18 years of age.
• Excellent people skills and enthusiasm for working in a team environment.
• Organized with strong written and verbal communication skills.
• Strong desire to achieve results in meeting sales goals and demonstrated ability to promote goods or services.
• Office skills including computer, copier, scanning, and phone system usage.
• Experience with diverse computer software programs (Office 365, Outlook, Word, Excel).
• Demonstrated ability to work well with staff, volunteers, and community representatives as well as independently when necessary.
• CPR/First Aid certification or willingness to obtain certification.
• Ability to relate to a diverse range of people and exercise cultural competence and inclusion.

We encourage you to apply, even if you do not believe you meet every one of our qualifications or have a less traditional background.