Receptionist- Care Home

Are you a warm and professional communicator with a passion for excellent customer service? We are looking for a friendly and efficient Receptionist to be the welcoming face of our care home. In this pivotal front-of-house role, you will ensure that every visitor, resident, and colleague receives a first-class service and a positive experience.

You’ll be a key member of our reception and administrative team, helping to create a safe, welcoming, and well-organised environment for everyone who visits or works at the care home. Your role will involve a variety of reception and administrative tasks to support the smooth running of the home.

This post is working 39 hours per week,8am – 5pm (Monday
-Thursday) and 8am – 4pm (Fridays) and is fixed term for 12 months.

This post is predominately based at our Redbridge Campus, currently in Ilford, IG2 6JH
— with our new Redbridge Campus set to open in early summer 2026 (IG4 5LN
)

• Answering all telephone enquiries in a professional, helpful, and timely manner to agreed standards.
• Ensuring all visitors to the Unit are given appropriate information in a courteous and timely fashion to agreed standards.
• Monitoring the CCTV operations on the site to ensure security is maintained.
• Ensuring the reception area is welcoming, tidy and always contains appropriate visitor information to agreed standards.
• Inputting data onto the Unit’s computer system to set timescales and accuracy.
• Supporting the Manager and Administrator in undertaking specific administrative and clerical tasks as and when required.

• Experience working in professional administration departments or in a similar role.
• Business Management/Administration or similar qualifications.
• Excellent interpersonal skills.
• Ability to maintain confidentiality, both with company information and staff information.
• Strong Microsoft Excel, Outlook, PowerPoint, and Word knowledge.
• Self-motivated and with a desire to improve systems within the business.
• Be a Team player.
• Ability to work under pressure and do multiple tasks.
• Commercial awareness and can do attitude.
• Can do attitude.