Change Manager, Business

Who we are

We're Mller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas. Mller Milk & Ingredients (MMI), Mller Yogurt & Desserts (MYD), and Mller Milk & Ingredients Distribution (MMID).

MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British. MYD is the team behind favourites like Mller Corner, Mller Light, Mller Rice, and more - putting smiles on faces with every spoonful. And MMID? They're the logistics legends, delivering over 1 billion litres of milk every year to more than 5,500 locations across the UK, making sure everything flows smoothly from farm to fridge.

Together, we're growing fast, powered by passionate people who care about quality, sustainability, and making every day delicious.

Milk flows through everything at Mller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers.

As the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, making sure we're helping to create a more sustainable dairy future. We're growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that's bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal.

Location : Market Drayton, Shropshire / East Kilbride - Hybrid - 3 days on-site per week.

Contract : Full-Time, Permanent

Hours :
Monday-Friday (40 hours)

Are you ready to unleash your potential and build an exciting career with Britain’s most chosen dairy brand? Mller UK & Ireland, part of the renowned Unternehmensgruppe Theo Mller, invites you to apply for our Change Manager position.

• Competitive salary
• Generous annual bonus
• Life Assurance
• Private Medical Insurance
• 25 days holiday plus bank holidays (rising with service)
• Enhanced Maternity & Paternity Family Leave
• Enhanced Bereavement Leave
• Pension Employer Contribution Scheme (matched up to 8%)
• Exclusive access to Mller Rewards, offering a variety of online and in-store discounts and development opportunities.

• Manage the configuration management life cycle.
• Maintain the Cl database and link it to other tools within Group IT.
• Analyse, plan, measure and improve all aspects of the availability of IT services.
• Ensure that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner.
• Coordinate and advise change Manager in the assessment, prioritization and scheduling of changes.
• Control the lifecycle of all changes, objective is to enable beneficial changes to be made, with minimum disruption to IT services.
• Gather, analyse, store and share knowledge and information. primary goal is to improve efficiency by reducing the need to rediscover knowledge.
• Manage the lifecycle of all issues; objectives are to prevent Incidents from happening, and to minimise the impact of Incidents that cannot be prevented. Maintain information about Known Errors and Workarounds.
• Ensure the effective management of High and top priority tickets within the ITSM tool.
• Coordinate teams to ensure quick resolution to minimise impact to the business.
• Point of contact for all incident queries.
• Support major incidents and create whiteboards, whilst liaising with problem and change management.
• Support and sub-project management in the implementation of the ITSM framework.
• Ensure that project / service management methods & tools as well as system resources are optimally used.
• Responsible for change management workflows in the ITSM tool and KPI reporting.
• Promote communication with various stakeholders and external service…