Customer Service Advisor

Who we are

We're Müller UK & Ireland, a family‑run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into two areas: Müller Milk & Ingredients (MMI) and Müller Yogurt & Desserts (MYD).

We're here to talk MYD, the ones aiming to put a smile on the nation's face. We're all about
* Deep breath
* Müller Corner, Müller Light, Müller Bliss, Müller Rice, Müller FRijj, Müller X MyProtein and Biotiful Gut Health.

We know that sounds like a lot, but that's why we need you!

Why Müller?

Yogurts and desserts flow through everything at Müller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers. And, as the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, putting sustainability at the heart of everything we do.

Did you know that 29 Müller yogurt and desserts are eaten every second? And that's just the start, with ambitious plans to grow, while continuing to make a real difference for the planet, our partners and people, we're looking for a team of fridge‑fillers and self‑starters to help us on our mission to put a smile on the nation's face. Join a team of fridge‑fillers and self‑starters just doing their bit for the bigger picture.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Part‑Time) to join our dedicated team onsite in East Kilbride
.

As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.

Hours: 27.5 per week
Shift Pattern: 5 days over 7

Main Responsibilities

• Accurately capture customer orders using AS400/SAP systems.
• Maintain trackers and reports with up‑to‑date information.
• Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
• Follow structured processes and Standard Operating Procedures.
• Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
• Maintain SOPs, customer data files, and other support documentation.

Key Requirements

• Proven customer service experience.
• Strong communication skills, both verbal and written.
• Calmly address customer concerns and complaint.
• Efficient call handling and multitasking abilities.
• Proficiency in Microsoft Word and Excel.
• Logical thinking and problem‑solving skills.
• Excellent organisational and listening abilities.
• Professional awareness of tone and body language.

Why Join Müller?

• Competitive salary and bonus scheme.
• Contributory pension plan and life assurance.
• Generous annual leave (increasing with service).
• Employee Assistance Programme.
• Flexible benefits programme.
• Access to a Rewards Benefits Programme with discounts at over 800 retailers.

Ready to make a difference?

If you have the skills and experience to thrive in this role, we'd love to hear from you.
Apply today and be part of our journey!

#pinksquid

Contact Details:

F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ