Clinical Secretary - Surgical & Critical Care

The Role

• Provide secretarial support for multiple specialities across surgical & critical care. Covering for secretarys during periods of absence/leave etc.
• Type dictated clinical letters (discharges, clinic follow up, onward referrals, legal reports etc) and clinical notes. Type meeting minutes when appropriate. Prioritise work to meet agreed service standards.
• Organise clinical activity for clinicians and re-arrange activities when required (eg. out-patient clinics, operating lists). Support theatre scheduling as required.
• Follow up administrative tasks requested by clinicians, such as booking appointments, arranging investigative tests, chasing up diagnostic results etc. Anticipate problems (eg. clashing appointments, delays in results being available) and take appropriate action.
• Maintain accurately coded and timely records on electronic systems that are used to capture information about patient journeys (eg. appointment bookings Trakcare).
• Maintain accurate and neat paper based case records relating to patient care you are dealing with. Collect and deliver these case records when they are required urgently for ongoing clinical care.
• Answer patient enquiries relating to the organisation of their care, including the booking of appointments. Make suitable arrangements for them to speak to clinicians, where appropriate.
• Open mail, take any appropriate administrative action and direct it to the appropriate clinician.
• Manage diary arrangements for clinicians that relate to their NHS role(s) and organise meetings where appropriate.
• Contribute to regular reviews of performance within the administrative team and clinical team, identifying opportunities to make improvements to the quality and efficiency of services.

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

• SVQ level 2 qualification (or equivalent experience) plus at least 2 years experience in healthcare administration or at least 3 years experience in a secretarial role
• Understanding of medical terminology
• Evidence of effective team working and dealing with change
• Evidence of strong communication skills with patients, clinicians and colleagues.
• Excellent organisational skills
• Evidence of strong competence with relevant IT systems
• Audio typing skills

Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

• Medical Terminology Qualification
• NHS experience
• Experience of Trakcare & Winscribe Digital Dictation
• Microsoft office packages
• Proficient in use of software systems
• Ability to prioritise and work on own initiative
• Ability to work under pressure

Fixed Term or Secondment for 6 months.

Full time

37 hours

Please note this is a fixed term post for 6 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

This role will be based in Surgical and Critical Care within University Hospital Hairmyres.

The working pattern for this role 9-5.

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

If you’re looking to find out more, then we would love…