Digital Operations Administrator

We’re looking for a highly organised Digital Operations Administrator to support the smooth running of our digital function. This role is ideal for someone who thrives on structure, is confident managing invoicing and understand agile ways of working. You’ll play a key role in keeping our operations on track, ensuring accuracy, efficiency and visibility across our digital services and clients.

• Supporting the collection and maintenance of data to enable accurate forecasting and capacity planning
• Managing invoicing and subcontractor financial tracking, including the creation and upkeep of clear reporting
• Maintaining Jira and Zendesk, including boards, workflows and dashboards to keep operations running efficiently and teams fully supported
• Producing and maintaining dashboards that provide visibility of digital performance, workload and delivery progress
• Supporting continuous improvement by identifying process inefficiencies and suggesting practical solutions
• Collaborating across teams to ensure clear communication and smooth delivery of projects and services

• Strong organisational skills with excellent attention to detail
• Experience supporting invoicing and financial tracking
• Ability to gather, analyse and maintain data for forecasting and Capacity planning
• Knowledge of agile ways of working (e.g Scrum, Kanban)
• Experience using digital collaboration and delivery tools such as Jira and Confluence
• Confident producing reports and dashboards to support operation decision making
• Proficient in Microsoft Office, including Excel, Word and Power Point
• Strong Communication skills, with the ability to work effectively across teams and stakeholders.

Who are Ventrica? Ventrica is a forward-thinking, fast-growth customer management business that partners with blue-chip brands to provide exceptional outsourced customer service. We don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike, with a reputation for delivering intelligent, customer-centric solutions.

As we continue to grow, we are looking for passionate individuals who can help shape the future with bold ideas and a commitment to excellence.