Team Lead - PDS Business Support

* Lead and manage a team of Business Support professionals, providing direction, coaching, and performance oversight
* Conduct regular team meetings and one-on-one sessions to ensure clear communication, knowledge sharing, and professional development
* Serve as primary escalation point for administrative challenges and provide resolution guidance
* Coordinate work allocation across team members to ensure optimal resource utilization and coverage
* Conduct performance reviews, identify training needs, and create development plans for team members
* Foster team cohesion and maintain high morale across distributed team environment
* Liaise closely with PDS UK & Ireland Operations team to align offshore activities with business objectives and operational requirements
* Work collaboratively with the PDS UK & Ireland Business Support team to ensure seamless integration of offshore and onshore functions
* Maintain regular communication with onshore Business Support teams through established protocols
* Coordinate task handovers between time zones to ensure continuous service delivery
* Participate in cross-functional meetings and contribute to strategic planning initiatives
* Serve as primary offshore contact for routine and ad-hoc administrative requirements
* Champion adoption of JLL AI tools including ChatGPT to enhance team productivity
* Serve as early adopter of new systems and technologies
* Provide training and support to team members on system enhancements
* Contribute feedback on workflow improvements and system optimization
* Maintain expertise in all JLL systems and ensure team proficiency
* ** Leadership

Experience:

** Minimum 3-5 years of team leadership experience, preferably managing offshore or distributed teams in a professional services environment
* ** Administrative Expertise:
** Advanced understanding of business support functions with proven track record of operational excellence
* ** System Proficiency:
** Expert knowledge of Microsoft Office 365 suite (SharePoint, Teams, Word, Excel, PowerPoint, Outlook), CRM systems (preferably Salesforce and Certinia), and PDF editing tools (Nitro/Adobe)
* ** Communication Excellence:
** Outstanding written and verbal English communication skills with ability to facilitate effective cross-cultural and cross-time zone collaboration
* ** Metrics Management:
** Proven experience in tracking, analysing, and reporting on operational metrics and KPIs
* ** Process Optimization:
** Strong background in implementing quality assurance protocols and driving continuous improvement initiatives
* ** Multi-System Integration:
** Experience coordinating workflows across multiple platforms and ensuring data accuracy
* ** AI Tool Adoption:
** Willingness to learn and implement JLL AI tools and emerging technologies
* ** Financial Process Knowledge:
** Understanding of expense management, purchase order processing, and financial reconciliation
* ** Project Coordination:
** Experience managing complex administrative projects and coordinating resources across teams
* Experience in real estate or professional services industry
* Knowledge of offshore service delivery models and best practices
* Familiarity with UK & Ireland business practices and cultural considerations
** Strategic Leadership:
** Ability to balance operational excellence with strategic thinking and long-term planning
** Adaptability:
** Flexibility to handle changing priorities, urgent requests, and evolving business requirements while maintaining team performance
** Relationship Building:
** Exceptional interpersonal skills with ability to build trust and effective working relationships across geographic boundaries
** Resilience:
** Ability to maintain composure and team morale during high-pressure periods and challenging situations

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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