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Housing Options Officer
Job in
East Kilbride, South Lanarkshire, G74, Scotland, UK
Listed on 2026-09-21
Listing for:
Service Care Solutions Ltd
Full Time
position Listed on 2026-09-21
Job specializations:
-
Social Work
Human Services/ Social Work, Community Support Services, Family Advocacy & Support Services
Job Description & How to Apply Below
Job Title:
Housing Options Officer
Location:
Chatham Kent
Contract:
Temporary, 3 months
Pay: £21.54 per hour LTD
Working Pattern:
Full-time, Monday to Friday
Working Style:
Hybrid
Service Care Solutions are recruiting for a Housing Options Officer to join a busy Strategic Housing team in Medway. You will provide frontline housing advice, homelessness prevention and statutory homelessness casework, supporting residents to secure suitable and sustainable housing solutions.
Key responsibilities- Delivering housing options advice to customers at risk of, or experiencing, homelessness.
- Completing homelessness assessments in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017.
- Producing and monitoring Personal Housing Plans, taking reasonable steps to prevent and relieve homelessness.
- Managing a complex caseload, including carrying out investigations and making recommendations on the duties owed.
- Preparing clear, legally robust Section 184 decision letters within required timescales.
- Supporting customers to access social housing, private rented accommodation, supported housing and other appropriate housing options.
- Completing affordability, welfare benefit and basic financial assessments, alongside referrals for debt, benefits and specialist support.
- Working closely with landlords, Registered Providers, Social Care, health professionals and voluntary agencies to achieve positive outcomes.
- Supporting households in temporary accommodation and helping to minimise length of stay through effective move-on work.
- Maintaining accurate case records and documentation, ensuring GDPR compliance and accurate HCLIC reporting.
- Responding appropriately to safeguarding concerns, domestic abuse and other vulnerabilities.
- Proven experience within homelessness prevention, housing options or statutory homelessness casework.
- Strong working knowledge of Part VII of the Housing Act 1996, the Homelessness Reduction Act 2017 and relevant homelessness guidance.
- Experience completing housing needs and affordability assessments, Personal Housing Plans and homelessness decisions.
- Confident communicating with vulnerable customers in difficult or stressful circumstances.
- Excellent case management, written communication and partnership-working skills.
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