Returns Administrator

Returns Admin Associate

Location:

Garmin (Europe)4 Parham Dr, Boyatt Wood, Eastleigh SO50 4NU

Hours:

40 hours per week, Monday to Friday, 07:30 - 16:00

Salary: £28,700 per annum

Excellent Benefits

You will be responsible for supporting the reverse logistics operations, focusing on administrative processes that are involved with the Returns operation and the management of returns material authorisation (RMA's) orders in the system.

• Processing and service exchange RMAs and repair RMAs in the system
• Processing and receipting credit RMAs in the system
• Maintaining regular communication with other departments and offices to ensure RMAs are processed quickly and efficiently
• Investigating and resolving pricing/credit discrepancies
• Receiving inbound physical returns into Reverse Logistics and routing to the correct area
• Unpacking, organising and consolidating physical returns in preparation for further processing
• Scanning/logging returned devices and determining the correct disposition
• Processing Tacx (Garmin Product) exchanges and credits
• Managing WEEE waste and recycling
• Preparing outbound goods for intercompany return to other Garmin facilities

• Previous experience in Oracle would be an advantage
• Good IT Competencies
• Proficient use of Microsoft Office applications
• Good time management
• Ability to prioritise work load and work well under pressure

• 21 days holiday (increases with service) plus Bank holidays
• Additional leave for Birthday and employment anniversary
• Pension Scheme
• Associate Share Purchase Scheme
• Digital GP
• Private Medical after 1 year service
• Cash Plan scheme for Dental, Optical and more
• Social Events
• Plus more benefits