Operations and Workflow Manager

Operations and Workflow Manager

Manufacturing (Eastleigh)

A long‑standing manufacturing client in Southampton is looking to appoint an Operations and Workflow Manager to oversee the day‑to‑day running of their Estimating / Internal Sales Engineering team.

This is a brilliant role for someone who thrives on structure, organisation and keeping a busy department running smoothly. There's no sales work and no technical background required - just strong people management, great communication and a love of well‑designed processes.

The role

You'll be the person who keeps everything flowing: enquiries, quotes, orders and internal communication. The team are technical, so your focus is on workflow, accuracy and daily operations rather than producing estimates yourself.

You'll be responsible for:

Managing the daily workflow of the team
Ensuring enquiries, quotations and orders move through the business accurately and on time
Creating and improving internal processes and working practices
Setting simple, clear KPIs and helping the team stay organised
Coordinating communication between Estimating, Production and Commercial teams
Building a positive, supportive and structured team environment

What we're looking for

Experience leading a team in an operational, administrative or workflow‑driven setting
Someone organised, structured and confident managing busy workloads
Strong communicator who can support, coach and guide a team
Naturally process‑driven with an eye for consistency and improvement
Manufacturing or estimating experience is useful but not essential

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job